Privacy Policy

1. Introduction

Vantage Air Solutions (“we,” “us,” or “our”), located at 8235 Madison Ave, Indianapolis, IN 46227, is committed to protecting the privacy of customers, website visitors, and prospective clients. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website at vantageairsolutions.com or interact with us through our services, phone, or email.

By using our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and mailing or service address provided when you contact us, submit a service request, or enroll in a maintenance plan.
• Service Information: Details about your HVAC equipment, service history, property address, and preferences needed to deliver our services.
• Payment Information: Billing details for services rendered. Credit/debit card data is processed by PCI-compliant third-party payment processors; we do not store card numbers.
• Communications: Records of phone calls (where permitted by law), emails, text messages, and form submissions exchanged with us.
• SMS/Text Consent: If you opt in to receive SMS messages from us, we collect and store your mobile phone number and consent status.
• Website Usage Data: IP address, browser type, pages visited, time on site, referring URLs, and analytics data collected via cookies and similar technologies.

3. How We Collect Information

We collect information directly from you when you fill out our contact form, call our office, send email, request a quote, or engage our services. We also collect information automatically through cookies and web analytics tools when you visit our website. We do not purchase personal data from third parties.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and deliver HVAC repair, installation, and maintenance services
• To send appointment confirmations, reminders, and follow-up communications
• To send SMS text messages (appointment reminders, maintenance alerts) where you have opted in
• To process payments and manage accounts
• To respond to inquiries and customer service requests
• To improve our website, services, and customer experience
• To send promotional communications where you have consented
• To comply with applicable Indiana and federal legal obligations

5. SMS Messaging

If you have opted in to receive SMS text messages from Vantage Air Solutions, we will send appointment reminders, service updates, and maintenance due alerts to your mobile number. Message frequency varies. Standard message and data rates from your carrier may apply. You may opt out at any time by replying STOP to any message we send. For more information, see our SMS Opt-In Policy.

6. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist our operations (scheduling software, payment processors, SMS platforms, analytics providers) under confidentiality agreements.
• Legal Authorities: When required by law, legal process, or to protect our rights, property, or the safety of customers and others.
• Business Transfers: In connection with a merger, acquisition, or sale of the business, subject to appropriate confidentiality protections.
• With Your Consent: For any other purpose with your explicit written or verbal consent.

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and collect usage analytics. Essential cookies are required for basic site functionality. Analytics cookies (e.g., Google Analytics) help us understand traffic and user behavior. You may disable cookies through your browser settings; doing so may affect certain site features. We do not use cookies for targeted advertising.

8. Data Security

We implement commercially reasonable technical and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of transmitted data.

9. Data Retention

We retain customer service records and contact information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Payment records are retained for a minimum of seven years for tax and accounting purposes. SMS opt-in records are retained for a minimum of four years to document consent.

10. Your Rights and Choices

You have the right to access, correct, or request deletion of personal information we hold about you. You may also withdraw consent for marketing communications or SMS messaging at any time. To exercise these rights, contact us at contact@vantageairsolutions.com or call (505) 648-4472. We will respond within 30 days.

11. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will promptly delete it.

12. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our own website. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Vantage Air Solutions
• 8235 Madison Ave, Indianapolis, IN 46227
• Phone: (505) 648-4472
• Email: contact@vantageairsolutions.com