Terms governing use of the Vantage Air Solutions website and HVAC services.
These Terms and Conditions (“Terms”) govern your use of the website at vantageairsolutions.com and the HVAC services provided by Vantage Air Solutions (“Company,” “we,” “us,” or “our”), located at 8235 Madison Ave, Indianapolis, IN 46227. By accessing our website or engaging our services, you agree to be bound by these Terms and our Privacy Policy.
Vantage Air Solutions provides residential and commercial HVAC services including, but not limited to: air conditioning repair and installation, heating system repair and installation, ductwork and air quality services, and preventive maintenance. Specific services, scope of work, and pricing are documented in written service agreements, estimates, or invoices provided prior to or at the time of service.
All estimates are provided in writing and are subject to your approval before work begins. Final pricing may differ from an estimate if additional issues are discovered during service and you authorize additional work. We will obtain your authorization before performing any work not covered in the original estimate. Our diagnostic/service call fee is non-refundable but may be credited toward approved repair costs.
Payment is due in full upon completion of service unless otherwise agreed in writing. We accept all major credit and debit cards, checks, and cash. Financing options are available for qualifying installations. Unpaid balances may accrue interest at the maximum rate permitted under Indiana law, and you may be responsible for reasonable collection costs, including attorney’s fees.
We warrant our labor for a period of one (1) year from the date of service. If a defect in our workmanship causes a recurring problem within the warranty period, we will return to remedy the issue at no additional labor charge. This warranty covers labor only and does not cover: (a) manufacturer’s equipment warranties (which are separate), (b) damage caused by misuse, negligence, or unauthorized modifications, (c) normal wear and tear, or (d) issues unrelated to the original repair.
Maintenance plan agreements are annual contracts. Plans cover the services specified at the time of enrollment. Plan fees are non-refundable after the first scheduled service visit has been completed. Members wishing to cancel may do so after the first visit; any services rendered will be billed at standard (non-plan) rates and deducted from any refund. Plan pricing and inclusions are subject to change with 30 days’ written notice to existing members.
To enable safe and effective HVAC service, you agree to: provide safe access to all HVAC equipment and related areas; disclose known hazards, including the presence of asbestos, mold, or other dangerous materials; ensure pets are secured during service visits; maintain adequate clearance around equipment per manufacturer guidelines; and promptly communicate any issues with our work within a reasonable time after service.
To the fullest extent permitted by applicable law, our total liability to you for any claims arising from services rendered shall not exceed the total amount paid by you for the specific service giving rise to the claim. We shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of use, lost profits, or damage to property not directly caused by our negligence.
Except for the express workmanship warranty described in Section 5, our services are provided “as is” without any other warranty, express or implied. We do not warrant that our services will prevent all future equipment failures or that repaired equipment will perform without future issues due to age, pre-existing conditions, or manufacturer defects.
You agree to indemnify and hold harmless Vantage Air Solutions, its owners, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorney’s fees) arising from your use of our website, your violation of these Terms, or your negligence or willful misconduct.
These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles. Any dispute arising from these Terms or our services that cannot be resolved informally shall be submitted to binding arbitration in Marion County, Indiana, in accordance with the rules of the American Arbitration Association. Nothing herein prevents either party from seeking injunctive relief in a court of competent jurisdiction.
We reserve the right to update these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Your continued use of our website or services following any modification constitutes acceptance of the updated Terms.
Questions about these Terms may be directed to: