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Home SMS Opt-In Policy

SMS Opt-In Policy

SMS text messaging opt-in policy for Vantage Air Solutions — appointment reminders and maintenance alerts.

Effective Date: January 1, 2024  |  Last Updated: January 1, 2024

1. Overview

Vantage Air Solutions (“we,” “us,” or “our”), located at 8235 Madison Ave, Indianapolis, IN 46227, may send SMS (text message) communications to customers who have provided their mobile phone number and expressly consented to receive such messages. This SMS Opt-In Policy describes how we collect consent, what messages we send, how frequently, and how to opt out.

2. Types of SMS Messages We Send

By opting in, you may receive the following types of text messages from Vantage Air Solutions:

  • Appointment Confirmations: Confirmation of scheduled service appointments, including technician name, estimated arrival window, and service address.
  • Appointment Reminders: Reminders sent 24 hours and/or 1 hour before your scheduled service visit.
  • Technician En-Route Alerts: Notification when your technician is on the way to your location.
  • Maintenance Due Alerts: Reminders when your HVAC maintenance is due, based on your maintenance plan schedule or equipment service history.
  • Service Follow-Up: Post-service satisfaction check-ins and instructions (e.g., filter replacement reminders).
  • Promotional Messages: Occasional special offers, seasonal promotions, or service discounts (only sent to customers who have specifically consented to marketing messages).

3. How to Opt In

You may opt in to receive SMS messages from us in the following ways:

  • By checking the SMS consent checkbox on our website contact or service request form.
  • By texting START to our business SMS number.
  • By verbally providing consent to a Vantage Air Solutions representative during a service call or appointment scheduling, followed by written confirmation.

Your consent to receive SMS messages is entirely voluntary. Opting in is not required to receive our HVAC services.

4. Message Frequency

Message frequency varies based on your service activity and plan status. Customers with active maintenance plans can expect up to 4–8 SMS messages per year. Customers who book individual service visits may receive 2–4 messages per service event. We will not send unsolicited promotional messages more than once per month.

5. Message and Data Rates

Standard message and data rates from your wireless carrier may apply to messages you send and receive. Vantage Air Solutions does not charge separately for SMS communications, but your carrier’s standard rates apply. Contact your wireless provider for information about your plan’s messaging rates.

6. How to Opt Out

You may opt out of SMS communications at any time using any of the following methods:

  • Reply STOP to any SMS message you receive from us. You will receive a final confirmation message and will be removed from our SMS list immediately.
  • Call us at (505) 648-4472 and request to be removed from our SMS list.
  • Email contact@vantageairsolutions.com with “SMS Opt-Out” in the subject line.

After you opt out, you will receive one final text message confirming your removal. You will not receive further marketing or promotional SMS messages. However, you may still receive transactional messages directly related to a service you have already booked (e.g., day-of appointment confirmation) unless you also opt out of those explicitly.

7. Help

For help with our SMS program, reply HELP to any message you receive from us, call (505) 648-4472, or email contact@vantageairsolutions.com.

8. Privacy

Your mobile phone number and SMS consent status are stored securely and used only for the purposes described in this policy. We do not sell or share your mobile number with third-party marketers. SMS platform providers used to transmit messages are bound by confidentiality obligations. For more information, see our Privacy Policy.

9. Supported Carriers

Our SMS program supports all major U.S. wireless carriers including AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and most regional carriers. Carrier participation may vary and is not guaranteed.

10. Changes to This Policy

We may update this SMS Opt-In Policy from time to time. The updated policy will be posted on this page with a revised effective date. Your continued receipt of SMS messages from us after any changes constitutes your acceptance of the updated terms.

11. Contact

For questions or concerns about our SMS program or this policy, contact us: